Twilio

Twilio has everything we need for messaging, and for the most part, it's easy to use. There is no question left unanwsered by the docs, and takes minutes to implement and integrate using the right tools for any tech stack. It is very appropriate to communicate with customers and send them documents quickly by whatsapp.

Twilio excels in customer service applications, enabling automated SMS updates or voice calls for order confirmations and support. It's ideal for implementing two-factor authentication, enhancing security for online services. However, it's less suitable for businesses needing in-depth, custom telephony infrastructure, as it primarily offers standard, API-driven solutions, or for regions with limited internet connectivity, where cloud-based services may be unreliable.

Twilio provides a set of highly robust building blocks for communication and connectivity. It works extremely well with our business which fluctuates in demand and we can scale up and scale down very easily at any time.

We recommend working with Twilio to keep statistical control of everything that keeps happening within our web marketing processes. Twilio is very useful in the application of attribute-based routing thanks to its high level of data filtering and artificial intelligence tools, which can also be customized.

I think it is well suited for massive bulks sends. I honestly cannot think of a better option, even for individual sends. The features it brings are simple and easy to use. I have nothing to complain about Twilio other than perhaps their portal and language can be a bit confusing

There are so many times when you just want to share the information with other clients securely and do not want to share the secure data, here Twilio works best as it connects with APIs to complete your communication, in a very secure manner. This is the best software to establish a secure connection.

Programmable SMS messaging was particularly a very good (and enjoyable) process to create - the tool in this respect was really nice to use. With SMS messages, in particular, the logs or deliveries, etc., and very interesting and presented in an easy-to-use way. Whilst technically the tool is a little complex, the UI is well designed and inviting to use.

Using the texting capabilities that Twilio has provided within the CRM system my company uses it has allowed me to gain more sales and better communication with my prospective customers. As we all know - time is money, so being able to save time and communicate clearly is a huge help with my job.

I work with busy clinicians all day and they're usually in session but need to communicate quickly to get questions and concerns answered. I am able to quickly respond to them via text and send them important information that they have at their fingertips. I can also send out auto-texts to new clients so they're being taken care of right away.

Well, for me personally, as a Data Entry Specialist, I find Twilio a very handy and useful tool for my work. You can set up your customer's phone number very easily. But, the only downside is there's a lot of unsupported countries on Twilio's network. I wish they would be able to support every country that needs a Twilio setup.

Twilio is best when it is incorporated with email campaigns. Sending emails and seeing the user engagements to then incorporate SMS text messages has increased our campaign performance. Some planning and coding [are] required but a marketing generalist should be able to work with it.

As we do in our company, it's easy to integrate Twilio SMS API for texting via SMS with clients from the USA. We are a US-based company but have European clients as well.

We recommended because of their reliable communication API interface. They can connect with almost all Messaging i.e. Whatsapp, SMS and Chat. Its new feature is used to create the Marketing campaign as well. There account security is very good to secure your from any data breach of the users and customer.

When you want to centralize many channels in a single environment (calls, Messages, WhatsApp, webChat, flows as desired, etc).

With Twilio, you can start from scratch to build your own contact center in the cloud. I did know a lot about VOIP before, but still needed to learn a few things for this solution. When I need to travel or my agents need to travel for work, they can with all mobile services you can expect (voice, SMS, MMS). The pricing is very good for this and the global user interface makes the whole system pretty easy to manage and use. I only use a few features from the platform, but the possibilities are huge being in the cloud! What is great is they are always working on new services. And Twilio is now really recognized as a leader in the communication space.

If you have a software development company this is your best option, the cost per message is miniscule, and the it will integrate well into your software. There is a lot of documentation and the API is easy to use once you get the hang on it. If on the contrary you are a consumer who wants a product ready to use by just inputting some data, this is not the product for you. This is the product that the companies that try to sell you those ready to use products use.

Twilio SMS is great for sending out notifications to inform our audience of upcoming deadlines and date extensions as they move through the application process. It is also good at sending out reminders that renewing members can review all of the available plans to find one that meets their needs and budget. Twilio should provide SMS and voice calling as a testing feature on the trial account which can really help people to be more convinced about its awesome services.

Twilio SMS is well suited for customer interaction in general, especially, as far as our company is concerned, when it comes to scheduling appointments, confirming client information, collecting pre-qualifying data, providing status updates and, overall, just adding an additional form of communication to make sure the process for our clients is as transparent and efficient as possible.

Twilio is perfect for transactional notifications where high deliverability and reliability trump cost. Inbound messaging is comprehensively covered so works well for scenarios where auto responses are necessary like a chat bot. Only available via the API so not helpful for one-off marketing campaigns, better to use a competitor like FireText if a non-technical team member needs to create a campaign. Copilot feature makes pooling US numbers very simple and user-friendly - easy to get around the 1 message per second and to ensure the same user is only reached from the same number. Copilot also enables international phone number pooling, choosing the nearest available number. Purchasing telephone numbers is very cheap (typically $1 per month per number) and easy - we've only had one time where they have run out of US numbers. International texts can be reasonably priced, especially in the US. Very expensive in the UK compared to some other competitors such as Voodoo SMS. Denmark and Aus oddly expensive. Generous discounts available for Y Combinator alumni with and ongoing discount if you have the volumes. Live reporting is difficult to filter and slow to use. Live texts typically do not appear until at least 2 minutes after sent. Support is fantastic, although good luck getting someone on the phone!

Twilio is amazing for 2 step authentication. SMS notification, 2 way SMS. As well as voice calls. It was very easy to configure Twilio with our system. It also works great for SMS marketing.

Twilio works well for initiating chat applications. It works well for providing trackable phone numbers to enhance the SEO and conversions on your website. Twilio numbers offer programmable voice, text, video, chat, and fax capabilities which makes for a lot of very versatile features that you may not have with a landline or mobile number.

You obviously don't want to rely on Twilio for making emergency calls, because, although their up-time is extremely good, they are susceptible to internet outages.

It's very well suited when VoIP or non-VoIP calling is needed. It can be used in a reseller model to customers very easily.

It's less appropriate to implement just for a single small office. The level of effort over time really only pays off if used by many users or customers.

If you are a SaaS company and need to integrate with SMS, phone or video, Twilio is for you. There pricing structure is pretty straightforward and allows you to auto-reload your account when your balance is low. This is a nice feature, as I don't have to worry about not sending SMS messages because I forgot to fund the account.